Getting Treatment

How to make an appointment with a GP or other members of the Primary Care Team

0845 337 0610
We have a computerised appointment system. Appointments for both morning and afternoon can be booked in advance. If your need is urgent you should telephone the surgery at 8.30 a.m. and you will be fitted in on the same day.

If you cannot keep your appointment please let us know as soon as possible. Please remember each appointment is only for one person. Please do not let children under 12 years attend alone.

Home Visits

0845 337 0610

House calls or home visits are usually only required in exceptional cases - such as the terminally ill, truly housebound or genuine emergencies such as heart attacks. House calls should be requested before 10.00am, if possible. Remember the doctor can see four or five people in the Health Centre in the time it takes to do one house visit.

NHS 24

0845 242424
www.nhs24.co.uk
NHS 24 is staffed by specially trained nurses to give professional and immediate advice 24 hours a day.

Night and Weekends

The practice is a member of the Gmeds on-call service. If you require to be seen between 6.00pm and 8.00am urgently or are requesting a house visit as an emergency please contact the ususal practice number. The call will be diverted to NHS 24 then onto Gmeds if necessary where you may be seen by a nurse or doctor at the Out of Hours service at Dr Grays Hospital.

Emergency Care Summary

This is a new way of sharing information about your health which might be important if you need urgent medical care when your GP surgery is closed. Your emergency care summary contains the following information:

• Name, Date of Birth, indentifying number (called CHI number) and the name of your GP.
• Any medicines which your GP has prescribed.
• Any medicines you are allergic to or react badly to.

The information in your emergency care summary comes form your GP's computer and is stored centrally.

Prescriptions

Please allow a minimum of 2 working days before collecting your prescription from the practice (or 3 working days for collection at the chemist). This also applies to prescriptions requested by hospital Consultants. If they require you to start new medication urgently (within 2 days), they will either phone us in advance or issue you supplies at the hospital Clinic.

We do not take repeat prescription requests over the telephone.

Sick Notes

There are self-certificates in reception for you to sign yourself off sick from work for up to 7 days. If after 7 days you are still not fit to return to work, you must contact the surgery as you may need to make an appointment to see a GP.

Results

0845 337 0610

If you need to ring the practice to check blood or x-ray results, please ring between 10.00am and 5.00pm when the surgery is less busy and the results have been entered on the computer.

Fees

Certain services provided by your doctor are not covered by the NHS and you may be asked to pay a fee in line with BMA recommendations. For example:

• Pre-employment Medicals
• Private Medicals
• HGV/LGV Medicals
• Insurance claims
• Private certificates
• Fitness to drive medicals
• Passport Forms
• Yellow Fever Vaccination

If you have any queries about fees or any other private medical services please discuss them with the receptionist or the Practice Manager. A list of current BMA recommended fees is displayed in the Health Centre.

Additional Services

0845 337 0610
A variety of Health Professionals operate clinics within the practice. The receptionists will be able to guide you to the most appropriate Professional by asking some questions, in the strictest confidence. Nurse led clinics are as follows (Click on a link to see the criteria for that clinic):

• Nurse Surgery
• New Patient Clinic
• Well Woman Clinic
• Family Planning Clinic
• Respiratory Clinic
• Travel Clinic
• Diabetic Clinic
• Hypertension Clinic
• Flu Clinic
• Head Lice Clinic

Other clinics may be available from time to time. Notifications of these will be displayed in the Surgery when appropriate.

Additional Information

www.grampiancaredata.gov.uk is for everyone but designed to be especially useful for Older people, people with physical disabilities, people with learning disabilities, people with sensory impairments, people with a medical condition, people with mental health problems, carers, friends, relatives, caring professionals.

Healthline 0500 20 20 30 - Healthpoint is a walk in service which offers free advice or info on - practical ways to improve your health, your health concerns, support groups and organisations, how to access NHS services, long term conditions eg Diabetes & Asthma, access to free condoms, access to smoking cessation services. Email healthpoint@nhs.net.

---