Elgin Health Centre website - switched off from Friday 29th November

From the end of the day on Friday 29th November, the Elgin Health Centre website (mysurgerywebsite) link you use to order your repeat medication will be switched off and you will no longer be able to use this service. Instead, this will be replaced with Patient Services (VOS). To continue to order your repeat medication online, you will need for VOS.

IF YOU DO NOT CURRENTLY USE THE ELGIN HEALTH CENTRE WEBSITE FOR ORDERING, YOU WILL NEED TO REGISTER FOR VOS A DIFFERENT WAY. PLEASE COME TO THE FRONT DESK OF ELGIN HEALTH CENTRE WITH A FORM OF PHOTO ID TO COMPLETE A FORM!

How to register

To register for Vision Online Services (VOS), please get in touch with the practice as we need to provide you with a unique account number and linkage key. If you would like to go ahead with registering, please get in touch by submitting an Administrative Help eConsult, phoning the reception team or coming into the front desk. 

You will need to advise us of the email address that you wish to register for the service as the information you need will be emailed back to you at this address. This is then the email address that you use going forward. 

Once you have your codes, you can register via visiting https://www.patient-services.co.uk and then entering our practice code of 32779, your unique Account ID and Linkage key. You will then be prompted to choose a username and password along with completing some personal information before your registration is complete.

Password Resets

In the future, if you forget your password, we CANNOT resolve this for you. You will need to reset this yourself by selecting the "Need help accessing your account?" link on the patient services homepage.

FAQ

For some frequently asked questions about Patient Services, please visit FAQs

URGENT REQUESTS

If you are on regular medication you can request your repeat prescription in a number of ways. The practice politely ask patients to please not call the surgery for repeat prescrption requests but to use one of the following methods:

- You can also order online via the link at the top of this page. Simply open up the link, follow the instructions on how to set up a new account. Or, you can click here: Registered Services Logon (mysurgerywebsite.co.uk)

- There is a prescription box outside the main entrance for you to put your repeat prescription through. This is emptied at regular intervals throughout the day. You can also hand in your repeat prescription form into your local chemist who will deliver it to the practice.

Requests for repeat prescriptions will not be taken over the telephone unless there are exceptional circumstances.

Please allow a minimum of 5 working days for your repeat order to be processed and another day or two before collecting your prescription from the chemist.

This also applies to prescriptions requested by hospital Consultants. If they require you to start new medication urgently (within 2 days), they should be giving you a supply of medication when you leave. Otherwise, we will be sent paperwork from your appointment and will process within 7 days. 

Are you on repeat regular medication?

You may be a suitable candidate for the Chronic Medication Service (CMS).

How CMS works:- Your GP would issue you with a SERIAL prescription rather than a standard repeat prescription.

Serial prescriptions last for 24, 48 or 56 weeks and your Pharmacist will dispense it in instalments (either every 4 weeks, 8 weeks or longer, depending on your GP’s instructions). 

Having a serial prescription does not stop you making an appointment with your GP in the usual way. 

If you feel you are suitable please speak to your preferred community pharmacy who will discuss registration with you.

Fed up ordering your tablets more than once a month? The pharmacy team would like to try and help you synchronise them.

Step 1 - Get a print out of your up to date medication (available at reception)

Step 2 - Look out all your tablets at home and count them

Step 3 - Against each item on your repeat list, write the quantity you have left

Step 4 - Look over your form and score off anything you would like us to remove or change quantities

Step 5 - If you would prefer to reduce a two monthly supply to monthly then please let us know

Step 6 - let us know if you want to collect your prescription from the practice or from the chemist

Step 7 - Hand the completed from back into reception or drop the form into one of the repeat prescription letter boxes at the entrance of the the practice

We will then issue an acute prescription for odd quantities to bring you into line

It is practice and Health Board policy for doctors to print your prescription using the drug's correct or generic name. Although the look of your medicine may be different, the active drug is exactly the same. If in doubt, please ask.

It is important that you check your repeat prescription list carefully and let us know about any medicines you are no longer taking. Please also return all your unwanted medicines to your chemist and avoid storing excessive quantities at home.

Repeat prescriptions are items that are on your active repeat prescription. The Pharmacy team will only be able to issue items from you regular repeats. If you need further acute medication the pharmacy team cannot guarantee these will be processed.